Terms of service

1. The service

Intakt is a procurement platform: requests, sourcing, negotiation, supplier and contract management, purchase orders, workflows, an AI assistant and, on some plans, invoices and payment runs. What your account includes depends on your plan, as shown on our pricing page or in your order form. We may improve and change the service, but we will not materially reduce what your paid plan includes during a period you have paid for.

2. Accounts and users

• You are responsible for who you invite and for what your users do in your account. Keep sign-in details safe and tell us promptly about any unauthorised use.
• Suppliers you invite to quote act on your behalf when they reply. You are responsible for having the right to share information with them.
• Use of Intakt must follow our acceptable use policy.

3. Trial

New accounts get a free trial of the Growth plan for 30 days. After it ends, the account becomes read-only until you choose a paid plan. One trial is offered per organisation. The trial is provided as it is, without the commitments in section 9.

4. Plans, fees and payment

• Fees are as shown on the pricing page when you subscribe or in your order form, in the currency of your account, and exclude VAT and other sales taxes, which we add where they apply.
• Monthly and yearly plans paid by card renew automatically for the same period until cancelled. Enterprise plans run for the term in the order form and are invoiced; invoices are due within 30 days.
• Each plan includes a number of billable seats, AI documents and assistant questions. Extra seats and documents above the allowance are charged at the published rates. People who only raise requests, approve or view are never billable seats.
• We may change prices for the next renewal by giving at least 30 days’ notice. If a payment is more than 14 days late, we may suspend the account after telling you.
• You can upgrade at any time. Downgrades and cancellations take effect at the end of the current billing period; fees already paid are not refunded, except where the law requires.

5. Your data

You own the data you and your users put into Intakt. You give us permission to host, process and display it to provide, secure and support the service, and to produce benchmarks as described below. We process personal data in it as your processor under our data processing agreement, which forms part of these terms. We may use aggregated, anonymised information about how Intakt is used to improve it, but never in a way that identifies you, your users or your suppliers.

Benchmarks. We may combine commercial information from your account, such as quoted and agreed prices, order values, categories, savings and contract terms, with the same information from other customers to produce benchmarks, for example the typical price of a software licence or the savings usually achieved in a category. Before any information is used this way we remove personal data and anything that names you or your suppliers. A benchmark is only shown when it combines information from at least five customers and no single customer’s figures can be worked out from it. Benchmarks are available only to customers who contribute to them. You can stop contributing at any time by emailing us, and you will then stop seeing benchmarks; information already combined into a benchmark cannot be taken back out of it.

You can export your data while your account is open. When it closes, you have 30 days to export it, after which we delete it within a further 60 days, apart from backups that expire on their own schedule.

6. AI features

The assistant and document reading use AI to suggest answers, drafts, supplier suggestions and extracted data. These can be wrong. They are there to help people decide, not to decide for them: nothing is sent, approved or changed until a user confirms it, and you are responsible for checking what you rely on. Your data is not used to train AI models.

7. Intellectual property

We own Intakt and everything we provide as part of it. You get a right to use it for your business during your subscription. If you send us feedback, we may use it freely.

8. Confidentiality

Each of us will keep the other’s confidential information secret, use it only for this agreement and share it only with people who need it and are bound to keep it confidential. Anonymised benchmarks produced as described in section 5 do not breach this.

9. Our commitments

We will provide Intakt with reasonable skill and care, keep it secure as described on our security page, and aim to keep it available at all times apart from planned maintenance, which we will try to schedule outside UK working hours. Otherwise, and as far as the law allows, the service is provided without further warranties.

10. Liability

• Neither of us limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
• Neither of us is liable for loss of profit, revenue, goodwill or anticipated savings, or for indirect or consequential loss.
• Apart from the above and your obligation to pay fees, each party’s total liability under these terms in any 12 months is limited to the fees paid and payable by you in those 12 months.

11. Ending the agreement

You can cancel at any time from your account’s billing page or by contacting us, effective at the end of the billing period. Either of us may end the agreement immediately if the other seriously breaches it and does not fix the breach within 30 days of being told, or becomes insolvent. We may suspend an account that breaches the acceptable use policy or puts the service or other customers at risk, and will tell you why.

12. General

• We may update these terms. We will give at least 30 days’ notice of changes that affect you materially; they apply from your next renewal.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• You may not transfer this agreement without our agreement. We may transfer it to a company that takes over our business, and will tell you.
• These terms, your order form (if any) and the documents they link to are the whole agreement. If an order form conflicts with these terms, the order form wins.
• The law of England and Wales governs these terms, and the courts of England and Wales have exclusive jurisdiction.

Contact: hello@intakthq.com, Reforge Ltd, 9 Fletton Row, Bedford, MK43 9GD, United Kingdom. Company number 10694138.